Request Procedure

Refunds must be requested by sending an email through our online contact form HERE to be eligible for consideration. Requests received by any other method including direct email to a staff member or a private phone conversation cannot be considered or processed.

Change of Mind

For a Change of Mind refund request to be considered, it must be received by our Sales department within 15 days from the date of purchase. We do not require that you provide a reason for your request; however your feedback would be appreciated. Change of mind refund requests are granted at the Sole Discretion of Hi-Res Creative and are subject to approval.  All change of mind refund requests must pass the terms and conditions outlined on this webpage to be eligible for refund consideration.  Change of mind refund requests are granted at our Sole Discretion. If a change of mind refund request is granted, the client will incur a 20% (twenty) percent processing fee, to cover the costs of refunding financial transactions and time spent on the client project. Change of mind refunds apply only to single purchases. When deciding to use a Hi-Res Creative product as part of a large solution, we strongly encourage you to review this policy before purchasing. In the case of web-based visible source products, we require that you supply us with the URL of where the product was in use prior to considering your request.

Monthly Maintenance Package Policy

Hi-Res Creative monthly plans can be cancelled at any time and refunds can be requested using the above procedure.  We will refund a pro-rated amount based upon the day of the month and how many hours of services have been used if you are on a monthly maintenance plan with a set amount of development hours per month. Monthly Search Engine Optimization plans can also be cancelled at any time, but are not eligible for a refund if the digital services have already been rendered.

Television Commercial Refund Policy

Television commercial projects may not be refunded once the commercial has been submitted to television stations to be displayed on TV. Once they have aired you may also not seek a refund. If you are unhappy with the product after receiving a review clip a refund may be requested only before you approve of the submission. A 20% fee will be charged to cover the cost of produced work and payment processing fees.

Graphic Design Refund Policy

Any print media design project refunds may only be considered if the project never met production. Once the project has been printed or submitted for print to a printing company there will be no refunds. You may request a refund only in the event that you were unhappy with the product and never approved of the submission. A 20% fee will be charged to cover the cost of produced work and payment processing fees.

App Development Refund Policy

Due to the sensitive nature of custom application development for the iOS and Android app stores, absolutely no refunds will be considered. This is due to the significant time required to develop and design an application for mobile and tablet platforms.

Reasons Not Eligible For Refund – Terms and Conditions

Hi-Res Creative reserves the right to refuse refund in the following events:

  • If any Intellectual Property* has been developed, deployed or created upon the clients behalf including but not limited to website design, graphics design, css development, php development, WordPress design, WordPress development or any other digital intellectual properties and services that have been rendered on behalf of the client.
  • Purchaser has distributed the product on peer to peer (P2P) or illegal content (Warez) websites.
  • Purchaser has attempted a chargeback and failed.

 

*Intellectual property (IP) is a term referring to a number of distinct types of creations of the mind for which a set of exclusive rights are recognized—and the corresponding fields of law. Under intellectual property law, owners are granted certain exclusive rights to a variety of intangible assets, such as musical, literary, and artistic works; discoveries and inventions; and words, phrases, symbols, and designs.