Have a question? We have the answer. Just for our clients, we have complied and organized some of our most frequently asked questions all in one handy, convenient location. If you have a question that isn’t answered on this page, drop us a line and let us know.
Do you provide hosting?
We partner up with affiliate companies to offer the best hosting for our clients. Give us a call and we will find the best solution for your needs.
Do you only develop on WordPress?
No. We specifically offer WordPress because offers the best cost-effectiveness and longevity for our clients. If you have a specific Content Management System (CMS) in mind, let us know and we will accommodate your needs.
What steps do you take for security?
We take security very seriously. Considering that WordPress is an open source CMS, we like to move around and rewrite some of the standard files. We also offer support packages that maintain the website software. Any pre-developed plugins will be continuously updated as long as there are not compatibility issues with the updates. With the right level of support, plugins that may break will be fixed to prevent issues with the website. Some websites require top-level security and for these we work directly with the hosting companies to harden the database. Sounds vague? We have to be.
Will you maintain a previously developed website?
This greatly depends on how well the website was developed originally. We like to maintain a website all the way from hosting, security, patches to content. To do this, we will require that ownership of the website is transferred from your previous web service company to ours.
Will you match pricing?
Generally, no. A significant reason for this is due to our experience in the field. We are confident that any quote we produce is the best pricing in the industry for the delivered product. Essentially, we do the best work for the best price. They may charge you less, but you will get what you pay for.
How long does it take to respond to a customer inquiry?
At the beginning of any social media campaign we work with you and your staff to develop the best policies possible for customer inquiries as each business is different. There are systems in place to alert us of inquiries and with the information gathered from working with your CSR’s we respond as quickly as possible. If a policy has not been established, the inquiry is sent to a contact point with your company to develop the best answer.
Do we provide content to you or do you develop articles, graphics, etc?
Each campaign is different and is based on your support staff and budget. We prefer to work with you to create content depending on the industry of your business. For some, we rely solely on you for images and content; for others we develop the content entirely.
How do you style your campaigns?
If your company or organization has previously developed a style guide we like to work with it heavily. If you have not established a style guide we will work with you to develop a base guideline to follow for any future content produced.
What social media platforms do you use? Facebook, Twitter, etc.
This heavily depends on your industry and target audience. If your business markets to the youth we are more likely to find success in developing a presence on Instagram. If your business markets to 24-65 we will establish a presence on Facebook. Twitter works well for “spur of the moment” information such as posts about what is currently taking place or for alerts.
Would you recommend we develop a presence on Google+?
No. Google+ does not have the same audience or engagement as Facebook and would be a waste of your money and our time. Only in special circumstances would we recommend regularly maintaining a Google+ presence.
How many pages with slideshow am I able to create?
You are able to create as many slideshows as you want! Slideshow can be enabled for any page template or post.
Remember you can choose which one of them will be set as the Homepage one by following: Dashboard >> Settings >> Reading >> Front page displays >> A static page (select below) >> Front page
Blog page ignores custom page title and settings
Simply do not select this page in Settings >> Reading as a post page. Regular page with “Blog” template displays a title from the Title field.
What about themes autoupdate?
At this moment themes from ThemeForest cannot update automatically like themes from WordPress library. (Well there is an API and even a ready-made plugin for that… but it’s still very raw and buggy.) But we are working hard to implement autoupdate feature in one of the nearest updates.
So in order to update theme, you need to:
- backup your current theme folder;
- rename/delete older version of theme;
- install newest version of theme.
Where can I find full demo content?
This is dummy for all demo: https://www.dropbox.com/s/zgg0dbec15n88ep/the7.wordpress.2013-09-19.xml
Note 2 things:
- It’s huge, so we cannot guarantee you’ll be able to install it.
- Images on demo are copyrighted and you cannot use them without purchasing proper licenses.
How to update the theme?
All our theme updates are available in your ThemeForest.com profile for free: simply redownload it in “Downloads” tab.
At the first step we advise you to rename your current theme folder to something like: …/wp-content/themes/dt-THEME_NAME-old/. It will help you to save custom changes of the template.
At the next stage you need to install the theme in the usual way.
How to make the theme load faster?
- Select “Static CSS” option in Theme Options >> Misc (for Nimble, PressMate and PurePress themes).
- Install cache plugin.
- If possible, decrease size of your images.
- Deactivate needless plugins.
- Decrease number of items (portfolios, albums, catalogs, photos) per page.
What cache plugin do you suggest to use?
We would like to advise you to install W3 Total Cache plugin.
Where i can find benefits icons?
There are separate folder in your theme download package with all png icons used on our demo. You can also find plenty of other free icons here: www.iconmonstr.com
How to enable MonsterID?
- open “functions PHP”
- navigate to line 765
- change the “dt_validate_gravatar( $comment->comment_author_email )” to “1 || dt_validate_gravatar( $comment->comment_author_email )”
How to disable breadcrumbs
If you want to hide breadcrumbs, please:
- make sure you have the most recent theme version: http://support.dream-theme.com/knowledgebase/update-theme/;
- follow Theme Options >> General >> Title >> Breadcrumbs.
How to update the theme?
All our theme updates are available in your ThemeForest.com profile for free: simply redownload it in “Downloads” tab.
At the first step we advise you to rename your current theme folder to something like: …/wp-content/themes/dt-THEME_NAME-old/. It will help you to save custom changes of the template.
At the next stage you need to install the theme in the usual way.
How to make the theme load faster?
- Select “Static CSS” option in Theme Options >> Misc (for Nimble, PressMate and PurePress themes).
- Install cache plugin.
- If possible, decrease size of your images.
- Deactivate needless plugins.
- Decrease number of items (portfolios, albums, catalogs, photos) per page.
What cache plugin do you suggest to use?
We would like to advise you to install W3 Total Cache plugin.
How many pages with slideshow am I able to create?
You are able to create as many slideshows as you want! Slideshow can be enabled for any page template or post.
Remember you can choose which one of them will be set as the Homepage one by following: Dashboard >> Settings >> Reading >> Front page displays >> A static page (select below) >> Front page
Blog page ignores custom page title and settings
Simply do not select this page in Settings >> Reading as a post page. Regular page with “Blog” template displays a title from the Title field.
Where i can find benefits icons?
There are separate folder in your theme download package with all png icons used on our demo. You can also find plenty of other free icons here: www.iconmonstr.com
Where can I find full demo content?
This is dummy for all demo: https://www.dropbox.com/s/zgg0dbec15n88ep/the7.wordpress.2013-09-19.xml
Note 2 things:
- It’s huge, so we cannot guarantee you’ll be able to install it.
- Images on demo are copyrighted and you cannot use them without purchasing proper licenses.
How to disable breadcrumbs
If you want to hide breadcrumbs, please:
- make sure you have the most recent theme version: http://support.dream-theme.com/knowledgebase/update-theme/;
- follow Theme Options >> General >> Title >> Breadcrumbs.
How to update the theme?
All our theme updates are available in your ThemeForest.com profile for free: simply redownload it in “Downloads” tab.
At the first step we advise you to rename your current theme folder to something like: …/wp-content/themes/dt-THEME_NAME-old/. It will help you to save custom changes of the template.
At the next stage you need to install the theme in the usual way.
How to make the theme load faster?
- Select “Static CSS” option in Theme Options >> Misc (for Nimble, PressMate and PurePress themes).
- Install cache plugin.
- If possible, decrease size of your images.
- Deactivate needless plugins.
- Decrease number of items (portfolios, albums, catalogs, photos) per page.
What cache plugin do you suggest to use?
We would like to advise you to install W3 Total Cache plugin.
How many pages with slideshow am I able to create?
You are able to create as many slideshows as you want! Slideshow can be enabled for any page template or post.
Remember you can choose which one of them will be set as the Homepage one by following: Dashboard >> Settings >> Reading >> Front page displays >> A static page (select below) >> Front page
Blog page ignores custom page title and settings
Simply do not select this page in Settings >> Reading as a post page. Regular page with “Blog” template displays a title from the Title field.
Where i can find benefits icons?
There are separate folder in your theme download package with all png icons used on our demo. You can also find plenty of other free icons here: www.iconmonstr.com
How to enable MonsterID?
- open “functions PHP”
- navigate to line 765
- change the “dt_validate_gravatar( $comment->comment_author_email )” to “1 || dt_validate_gravatar( $comment->comment_author_email )”
Where can I find full demo content?
This is dummy for all demo: https://www.dropbox.com/s/zgg0dbec15n88ep/the7.wordpress.2013-09-19.xml
Note 2 things:
- It’s huge, so we cannot guarantee you’ll be able to install it.
- Images on demo are copyrighted and you cannot use them without purchasing proper licenses.
What about themes autoupdate?
At this moment themes from ThemeForest cannot update automatically like themes from WordPress library. (Well there is an API and even a ready-made plugin for that… but it’s still very raw and buggy.) But we are working hard to implement autoupdate feature in one of the nearest updates.
So in order to update theme, you need to:
- backup your current theme folder;
- rename/delete older version of theme;
- install newest version of theme.
How to disable breadcrumbs
If you want to hide breadcrumbs, please:
- make sure you have the most recent theme version: http://support.dream-theme.com/knowledgebase/update-theme/;
- follow Theme Options >> General >> Title >> Breadcrumbs.
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